Suffering an injury at work affects your health and your livelihood at the same time. You are recovering, you may be off work, and there is an insurer making decisions about your claim. We take that side of it off your hands – the paperwork, the deadlines, the phone calls – so you can concentrate on getting better.
You may be able to make a workers' compensation claim if:
If your claim is accepted under the Workers Compensation and Injury Management Act 2023 (WA), you may be entitled to:
Three steps, and the sooner you take them the better:
Your employer then has 7 days to lodge the claim with its insurer. The insurer has 14 days from receiving it to accept, decline or defer your claim. If you get no decision and no deferral notice in that time, liability is treated as accepted.
A deferral is not a refusal. The insurer must make its final liability decision within 120 days, and if there is still no decision 28 days after your claim, you are generally entitled to provisional income compensation and limited medical expenses.
If your claim is declined, or part of it is disputed later on, an application can be made to WorkCover WA's Conciliation and Arbitration Services. That usually starts with a conciliation conference – an informal meeting held to try to settle the dispute. If it cannot be resolved there, a certificate of outcome is issued and the matter can go to arbitration.
Psychological, psychiatric and psychosocial injuries are covered, including anxiety, depression and post-traumatic stress disorder (PTSD). Claims can arise from bullying or harassment, sexual, racial or gender discrimination, assault, or witnessing a serious or traumatic incident.
One qualification matters. An injury caused wholly or predominantly by reasonable administrative action taken in a reasonable manner – performance management, discipline or dismissal – is generally excluded from compensation. Whether that exclusion applies depends on what actually happened, so get advice about your own situation before you rule yourself out.
While you are receiving income compensation and are certified with some capacity for work, you must take part in a return to work program. It is arranged between your doctor, your workplace and a workplace rehabilitation provider or injury management consultant, and it may take place with a host employer rather than at your usual workplace. Your employer does not have an obligation to find you a new job.
If your injury was caused by your employer's negligence, you may be able to claim common law damages – including for pain and suffering and loss of income – on top of your statutory entitlements. Strict restrictions apply:
The thresholds, the election and the time limits are all strict, so make this decision with advice. Workers' compensation claims can be run on a no win no fee* basis, subject to an assessment of your claim.
If you lost a partner or family member to a work-related injury, compensation may be available to you as a dependant – broadly, someone who relied wholly or partly on their earnings. It can include a lump sum, children's allowances and funeral expenses. Dependants can include a spouse or de facto partner, children and, in some circumstances, a parent, grandparent or guardian.
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Report your injury and lodge your claim as soon as you can, because strict time limits apply and delays can make a claim harder to succeed.
Dust disease claims can be handled on a no win no fee* basis, so you pay no professional fees upfront. Disbursements (costs paid to others, such as for medical reports) are separate.
Yes. The WA scheme covers all workers, including full-time, part-time, casual and seasonal workers. Some contractors and subcontractors are also covered, depending on their working arrangements. If you are not sure whether you are covered, ask us before you assume it isn't.